Nanolumens Nixel™ to Pixel Warranty
This Standard Limited Warranty applies to all displays sold by Nanolumens, Inc. to End Users, Resellers, or Distributors, unless otherwise stated (these displays are referred to in this Warranty as a “Display” or the “Displays”). The term “Display” includes the associated Nanolumens DIU devices.
Effective Date: The Warranty Period begins from the date of shipment of a Display from Nanolumens directly to an End User or the first date of shipment of a Display by a Nanolumens Reseller or Distributor to their customer.
Warranty: Nanolumens warrants that the Display will be free from defects in material and workmanship under normal use as intended by Nanolumens for the Standard Warranty Period. This warranty applies only to the Display as originally installed in compliance with Nanolumens’ requirements and does not cover Displays installed outside of compliance, resold beyond initial installation, or used as rentals or temporary installations.
Standard Warranty Period: As stated in Exhibit A for all Display components and parts, including DIUs.
Extended Warranty: Upon request, Nanolumens may extend the Standard Warranty Period for up to four years, with additional charges. This extension requires an accepted proposal and full payment.
Warranty Exclusions: This Warranty does not cover:
- Damage or loss, including theft, during shipment.
- Damage or failure beyond the Standard Warranty Period unless an Extended Warranty is purchased.
- Damage or failure due to unapproved device connections.
- Damage or failure from unauthorized repairs.
- Use of non-approved replacement parts.
- Damage due to misuse, accidents, natural/man-made disasters, improper power source, or environmental conditions.
- Damage due to improper installation or service by unapproved personnel.
- Damage from modifications not performed by Nanolumens or its authorized partners.
- Use of Displays while in motion unless approved by Nanolumens.
- Cosmetic discoloration due to UV exposure.
- Use of Displays beyond factory-authorized tolerances.
- Displays or DIUs with removed or obliterated serial numbers.
- Displays resold or rented to a third party.
Failure to perform regular maintenance as per Nanolumens’ schedule voids this Warranty. End Users must use proper shipping materials for returns.
Considered Defect/Failure: Nanolumens will repair or replace a Nixel™ if a single pixel fails, if electronic components fail, or if there’s mechanical failure (except exclusions listed).
Territory and Time of Repair: The Warranty is worldwide, but the End User is responsible for shipping failed components to Nanolumens. On-site service is not included unless specified in an SLA, which may include different levels of on-site spares and response times.
Warranty Process: Defects must be reported during the Warranty Period to Nanolumens or an authorized Service Partner. A Repair Merchandise Authorization (RMA) number will be provided. Nanolumens aims to complete repairs promptly.
Replacement parts may be new or refurbished and are warranted for the remainder of the original Warranty Period.
Additional Programs: This warranty may be modified by Nanolumens’ programs, including extended Warranty Periods or specific agreements.
EXCEPT AS AGREED BY NANOLUMENS IN WRITING, THIS WARRANTY APPLIES IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF NONINFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR PURPOSE.
TO THE FULLEST EXTENT PERMITTED BY LAW, NANOLUMENS WILL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, OR SPECIAL DAMAGES, INCLUDING LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY.
NANOLUMENS DISCLAIMS LIABILITY DUE TO INAPPROPRIATE USE, MOUNTING, OR HANGING OF DISPLAYS.
Out of Warranty: Repair/replacement outside the Standard or Extended Warranty Period is subject to MSRP and standard labor rates.
Exhibit A – Standard Warranty Periods:
Product Name | Coverage | Option to Extend |
---|---|---|
Captivate | 2 years | 1 year |
CLRVu | 3 years | N/A |
CLRVision | 3 years | N/A |
Performance | 3 years | 1 year |
Engage | 8 years | 2 years |
Engage Pro | 8 years | 2 years |
Nixel | 6 years | 4 years |
NXT | 2 years | 1 year |